We share our guests’ concerns about upcoming travel. As such, we have created a revised cancellation and rebooking policy until the situation has stabilized. It is our every intention to monitor the situation as it unfolds in Kenya andTanzania and to update our terms and conditions accordingly. We are committed to maintaining as much flexibility as possible whilst we navigate our way through these very trying times.
Please note that our version of tourism is about connecting worlds and changing lives. A cancelled trip has a massive social and environmental impact all the way down the supply chain. It limits community and concession revenue, and hurts the efforts underway to protect ecosystems. While elevated levels of travel clearly help Excel Getaways Limited, it also provides huge support to our communities, our wild spaces and the Kenyan government. Delay is clearly better than cancellation for all of our key stakeholders, so delaying rather than cancelling a booking helps the local communities, the wildlife, our staff and our industry partners.
You now have the flexibility to rebook for when you can look forward to your trip without fear for your health and safety. You may apply the full value of what you have paid toward future travel.
*These amendments shall be implemented and will remain in effect until such time that the worldwide travel restrictions are lifted and COVID19-related concerns are resolved.
Confirmed bookings:
Existing bookings may be postponed without penalty for any available dates within 12 months of your original travel date.
Amendments to the travel dates can be made up until 15 days prior to the expected arrival. For the new booking dates, standard cancellation policies will apply. Final payments are determined by the actual travel date.
When new travel dates fall into a different season, the new season rates will apply.
If you are not yet sure of a new travel date, you are free to provide a tentative date and we can confirm the exact date at your earliest convenience.
Should you decide to cancel fully and not opt to travel by within 12 months, our regular cancellation policy will apply.
Please note:
Postponing your safari means that you will get to enjoy the full Excel Getaways Limited experience at another time – without any change fees. We encourage guests who plan to defer their tour to get in touch as soon as possible, as tours in the 2022-2023 season are booking up fast. Please note that the terms and conditions in effect at the time of your new departure date will apply.
We require all people traveling anywhere to have full travel insurance that will cover medical expenses, travel costs, and cancellation fees. We would of course assist in producing any required documentation as required for an insurance claim.
We advise checking with your insurance company if they have a Government Travel Advice Benefit (or similar) which you can add to your policy. In addition, Excel Getaways Limited suggests that guests check with their insurance companies for all related travel cover including flights and any additional accommodation outside of your Excel Getaways Limited Safari tour.
We will continue to monitor this changing situation and we will follow the advice issued by national and international bodies. The above may be adjusted at any time, and if there are any changes, we will let you know.