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Booking Terms & Conditions

  • Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us. We strongly recommend that you also read the
    Trip Notes relating to your trip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking.
  • 1.    Our contract  
    All direct bookings are made with Excel Getaways Limited.  By booking a trip with us you are deemed to have agreed to these Booking Conditions (which
    constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to
    in your booking confirmation invoice.

    2.    Validity
    Dates, itineraries and prices are valid from 01 January 2024 until 3rd January 2025.  Beyond 1st January 2025 dates, itineraries and prices are indicative only and
    you may need to contacting us before submitting your online booking  or making payments against such bookings.

    3.    Deposit requirement 
    You are required to pay a non-refundable deposit of 20% per person per trip for your booking to be confirmed. If your booking is made within 60 days of the
    departure date then the full amount is payable at the time of booking. Please note that a higher deposit is required for peak season,40%, that is for

    4.    Acceptance of booking and final payments 
    If we accept your booking we will issue a confirmation invoice.  A contract will exist between us from the date we issue the confirmation invoice
    or if you book within 7 days of departure the contract will exist when we accept your Full Payment.  Please refer to your booking confirmation
    invoice for details regarding final payments. Payment of the balance of the trip price is due 30 days before the departure date.  Please note that
    full payment is required earlier for Peak season bookings and for bookings made less than 30 days to your safari commencement date. If this balance is not paid
    on or before the due date we reserve the right to treat your booking as cancelled.

    5.    Your details 
    In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details include
    full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have
    which may affect your ability to complete your travel arrangements. On some more demanding trips we also require you to complete and forward a Self-Assessment
    form.  Your booking cannot be confirmed without provision of these details.

    6.    Cancellation by the traveler  
    If you cancel some or all portions of your booking cancellation fees will apply.  A cancellation will only be effective when we receive written
    confirmation of the cancellation.  If you cancel a trip: • 60 days or more prior to departure, we will retain the deposit;
    •    between 31 and 59 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
    •    30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.
    Note that different cancellation conditions apply to Peak Season bookings and some styles of trips and additional services. Your booking consultant will
    advise if differences apply. Please note that for certain travel arrangements the cancellation charge may be higher than those shown. In certain cases, a 100%
    cancellation fee applies as soon as the booking is made and the ticket is issued. You will be advised of different cancellation charges at time of booking. You
    are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees.   If you leave a trip for any
    reason after it has commenced, we are not obliged to make any refunds for unused services.
    If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition
    to fees which may be levied by accommodation providers, travel agents or third-party tour and transport operator fees.


On special occasions such emergency medical cases, you will need to provide us with written request to cancel your booking, in such a case, you will be entitled
to refund of part of your payment. Please note that all payment already made to third operators cannot be refunded but rather deferred for future travel. Please
note that this is a special arrangement and is only applicable on a case by case and will largely depend on the cancellation policy of the particular
supplier; A copy of which will be available to you. You may see the current copy 

7.    Cancellation by us
We may cancel a trip at any time up to 60 days before departure, subject to clause 14.  We may cancel a trip at any time prior to departure if, due to
terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip,
you can transfer amounts paid to an alternate departure date or alternatively receive a full refund.  In circumstances where the cancellation is due to
external events outside our reasonable control refunds will be less any unrecoverable costs.  We are not responsible for any incidental expenses
that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable
flights.   Please note that different cancellation conditions may apply to some styles of trips, your booking consultant will advise if differences apply.

8.    Booking amendments  
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 60 days prior to the proposed departure
date.  A fee of $100 per person per change will apply (in addition to any charges levied by hotels, ground operators or airlines).  If you notify us
less than 60 days prior to the proposed departure date the refund policy applicable to cancellations will apply.  Transfers to a third party are
only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure
within the current validity period.  
Amendments to any other arrangements made in conjunction with your trip will incur a $100 administration fee per booking per change. This fee is in addition
to any charges levied by hotels, ground operators or airlines.   No amendments are permitted to your booking within 10 days of departure.


9. Inclusions   
The Safari price of your trip includes:
•    all accommodation as listed in the Trip Notes
•    all transport listed in the Trip Notes
•    sightseeing and meals as listed in the Trip Notes
•    the services of a Tour guide as described in the Trip Notes
plus all park fees associated with your trip

10.    Exclusions   
The land price of your trip does not include:
•    international or internal flights unless specified
•    airport transfers, taxes and excess baggage charges unless
specified in your final itinerary.
•    meals other than those specified in the Detailed itinerary
•    Visa and passport fees
•    travel insurance
•    Optional activities and all personal expenses

11.    Prices & surcharges  
Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may
vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip may have been charged
different prices. Your best option if you like the price you see is to book at that time. Once you have received a quote the price will be locked in provided
you pay the required deposit prior to the quote’s expiry. Any reduced pricing or discounts that may become available after you have paid your deposit will
not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is
available on our website. Prices are based on currency exchange rates as of January 2024. We reserve the right to impose surcharges up to 60 days before
departure due to unfavorable changes in exchange rates, increases in airfares, accommodation rates or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so.  In such instances we will be responsible for amount up to 2% of the trip price and you will be
responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of
notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity of the advertised safari once paid
in full.  Air Passenger Duty is included in the price of your air inclusive trip.  In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your holiday at the time of booking.
Please note that a levy of up to 5% Will be applied to all purchases made by credit card.

12.    Age & Health requirements
Minimum General Policy:  For the majority of our trips the minimum age is 7 at the time of travel.  All travellers under the age of 18 must be
accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian.  The legal guardian
or their designee will be responsible for the traveller under the age of 18 day to day’s care. If a legal guardian elects to designate an escort in their lieu,
they will be required to complete and sign a relevant document, to delegate their authority.
Please note we cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin
share basis.  
Variations:  A higher minimum age applies to some trips, while a lower minimum age applies to Family trips and Independent Adventures. Please check
with your Tour consultant at the time of enquiry.
Maximum General Policy: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and
passengers must ensure that they are suitably fit to allow full participation.     
We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain
proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.

13.    Small groups & combination trips   
Our trips are guaranteed to depart once they have one fully paid traveler unless minimum group size specifically states otherwise. This means at times we
can have small groups.  Many of our trips are designed to fit with other departures to create a longer “combination” trip; this means that
some of your group may have already been travelling together for some weeks when you commence your trip.  If you would like to know how many people
are booked on your trip or any combination trip it is part of please ask prior to making your booking. At the Same time, if booked a private tour, you will be
travelling alone or in your private group throughout the safari.

14.    Passport and visas  
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your
trip. Your passport must be valid for 6 months beyond the duration of the trip.
It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Trip Notes
for details.  We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

15.    Travel insurance
Travel insurance is compulsory for all our travelers and should be taken out at the time of booking.  Your travel insurance must provide cover against
personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover.
We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of
your travel insurance on the first day of your trip; you will not be able to join the trip without it. On Safari, we provide a mandatory air medical evacuation cover.

16.    Flexibility
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided
for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of
transport may be subject to alteration without prior notice due to local circumstances or events.

17.    Change of itinerary
While we endeavor to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the
most recent updates to your itinerary before departure:  If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itineraries. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered after departure: 

We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.   In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the
change of itinerary such as visas, vaccinations or non-refundable flights.

18.    Authority on tour  
Our group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person
participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the
group leader may direct you to leave the trip immediately, with no right of refund.  We may also elect not to carry you on any future trips booked.
You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in
accordance with our responsible travel guidelines.

19.    Acceptance of risk
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the
political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information
from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However, it is also your own
responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your
decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

20.    Limitation of liability
We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties.  We
are not responsible for the acts and omissions of these third parties. To the fullest extent permitted by law: 

•    any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of
your participation in a trip, or any breach of the Booking Conditions, is excluded;
•    you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have
against us arising out of or in connection with your participation in a trip; and
•    any condition or warranty which would otherwise be implied
by law into these Booking Conditions (Implied Warranty), is excluded.
To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the
provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.
Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for
indirect, special, punitive or exemplary damages.

21.    Optional activities
Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or
local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be
between you and activity provider.

22.    Claims & complaints
If you have a complaint about your trip please inform your group leader/ Guide or your tour consultant at the time in order that they can attempt to rectify the
matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.

23.    Severability
In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy
or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary
to allow all remaining terms and conditions to survive and continue as binding.

24.    Photos and marketing
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose.  You grant us a perpetual,
royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

25.    Privacy policy
Any personal information that we collect about you may only be used for any purpose associated with the operation of a Trip or to send you marketing
material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to
operate the Trip.  We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website).

26.    Applicable law
The laws of Kenya govern these Booking Conditions to the fullest extent allowable.  Any disputes in connection with a trip or these Booking
Conditions must be initiated in the courts of Kenya.

27.    Updating of terms and conditions
The Company reserves the right to update and/or alter these terms and conditions at anytime, and it is the Clients responsibility to be familiar with them. The latest terms and conditions can always be found on the Company website excelgetaways.com and will supersede any previous versions.